In any business industry, change is inevitable. The change management process covers all types of techniques and new technologies implemented to maintain the application. These range from multiple resources, business processes, budget allocations, and other operational aspects. Change management is not just about projects and organizations. You are preparing, providing and supporting team members to adopt change. The major objective of Change Management is to set up standard procedures for managing change requests in a quick, easy and efficient manner in an effort to drastically reduce the risk and influence a change can have on IT operations.
Some benefits of change management you can’t overlook
Change Management aid to manage risk and safeguard IT services against unnecessary errors. Maintaining reliable business systems is important for the survival of every industry in the current digital market space. Adjustments with the old technologies in the IT infrastructure can disrupt service value and productivity. A well structured and well-planned change management helps to reduce the potential risk that comes with infrastructure changes.
The change management process involves the following steps to maintain the application.
1) Problem Management
In order to solve issues, change management is necessary to implement and resolve known errors. Problem Management can submit an RFC to resolve an error in the IT infrastructure that is causing problems and incidents. This process can work using the normal, standard or emergency change process. In both the case, an RFC must be submitted.
2) Configuration and Asset Management
Change Management depends on configuration management information. It is mandatory that the configuration item is affected by the change are identified. Information related to the impacted Configuration Item (CI) is also updated throughout the Change Management process.
3) Release and Deployment Management
With the help of release and deployment, the change management process controls the change and coordinates the build, test, and implementation. Both the procedures are so integrated that they should look like one process because of the handoffs. This helps with serviced orientation and removing bulk processes and approaches to implementation.
4) IT Service Continuity Management
Toreduce and manage risks that can impact negatively on the business. This process ensures necessary IT services are resumed within their minimum agreed to service levels. There is a number of procedures associated with this process that need frequent updates in order to keep up the accuracy. These updates are managed by the Change Management process.
5) Security Management
Each and every change occurred will be analyzed and evaluated for its impact on security.
6) Knowledge Management
This process helps to understand decision support for changes. It includes collaboration and coordination with multiple processes for evolving data, information and knowledge for service-oriented decisions.
7) Request Fulfillment
Sometimes users request changes to IT services or to configuration items that need maintenance. Change management manages most of these changes as standard changes until the specific change is managed as a normal change.
8) Portfolio Management
This process will submit to change management change proposals for further processing. Overall, implementing only basic steps of a change management process to maintain an application, an organization can ensure that its administrators can keep a tab on what is deployed on their networks and their configuration.